Terms & Conditions

1. General

These Terms & Conditions apply to tour packages, liveaboard trips, transportation arrangements, activities and other travel services offered by INA Escapes.

The person making the booking is responsible for ensuring that all travelers in the booking understand and agree to these Terms & Conditions.

2. Booking & Reservation

A booking request is considered confirmed only after availability has been confirmed by INA Escapes and the required payment or deposit has been received.

Customers are responsible for providing accurate information, including names, travel dates, contact details and other information required for the booking.

Booking Information

• Full name of each traveler.
• Number of travelers.
• Preferred travel date.
• Accommodation preference.
• Valid contact information.

3. Payment

Payment requirements depend on the selected tour package, departure date and booking conditions.

The applicable deposit, balance payment deadline and payment method will be communicated to the customer before the booking is confirmed.

4. Tour Prices

Tour prices are based on the information available at the time of booking and may vary depending on departure dates, availability, accommodation type, operational requirements or other applicable conditions.

Any additional services or personal expenses not included in the selected package are the responsibility of the customer.

5. Tour Inclusions & Exclusions

Each tour package has its own inclusions and exclusions. Customers should carefully review the package description before booking.

Possible Inclusions

• Boat accommodation, according to the selected package.
• Meals during the trip, where specified.
• Drinking water, where specified.
• Snorkeling equipment, where specified.
• Crew and guide services, where specified.
• Activities and destinations stated in the itinerary.

Possible Exclusions

• Personal expenses.
• Travel insurance.
• Flights unless specifically stated.
• Personal transportation not included in the package.
• Entrance fees or local charges not stated as included.
• Other services not specifically listed in the package.

6. Itinerary & Changes

Tour itineraries are provided as a guide and may change because of weather, sea conditions, safety considerations, local regulations, operational requirements or other circumstances beyond our reasonable control.

INA Escapes reserves the right to modify the sequence, timing or destination of activities when necessary.

7. Weather & Sea Conditions

Marine travel is affected by weather, tides, waves, currents and other natural conditions.

For safety reasons, the captain, crew or operator may change, postpone or cancel an activity or alter the itinerary when conditions are considered unsuitable.

8. Safety

Guests must follow instructions provided by the captain, crew, guide and activity operators.

• Follow all safety instructions.
• Use safety equipment when instructed.
• Do not participate in activities while impaired by alcohol or other substances.
• Inform the crew of relevant allergies or physical limitations that may affect participation.
• Respect local safety rules and environmental regulations.

INA Escapes may restrict participation in an activity if a guest’s participation is considered unsafe for the guest, other travelers or crew.

9. Health & Fitness

Customers are responsible for determining whether they are physically able to participate in the activities included in their chosen tour.

Travelers should inform INA Escapes of relevant dietary requirements, allergies or other conditions that may affect their participation or arrangements.

10. Personal Belongings

Customers are responsible for their personal belongings during the trip.

INA Escapes recommends keeping passports, money, electronic devices and other valuables in secure waterproof storage where appropriate.

11. Cancellation by Customer

Cancellation terms depend on the specific booking, departure date and cancellation policy communicated at the time of booking.

Any applicable refund, cancellation fee or administrative charge will be determined according to the applicable booking conditions.

12. Cancellation or Modification by INA Escapes

INA Escapes may cancel, postpone or modify a tour where necessary because of weather, safety concerns, government regulations, operational circumstances or other events beyond our reasonable control.

Where applicable, available options will be communicated to affected customers according to the booking conditions.

13. Force Majeure

INA Escapes shall not be responsible for delays, changes, cancellations or additional costs caused by circumstances beyond reasonable control, including but not limited to severe weather, natural disasters, government restrictions, port closures, transportation disruptions, civil unrest or other extraordinary events.

14. Third-Party Services

Certain services may involve third-party providers, including boat operators, transportation providers, activity operators, accommodation providers or other local suppliers.

Where applicable, the terms and conditions of the relevant third-party provider may also apply.

15. Photography & Media

During tours, photos or videos may be taken for operational, promotional or marketing purposes.

Where customer consent is required by applicable law, INA Escapes will seek the appropriate consent before using identifiable customer images for promotional purposes.

16. Environmental Responsibility

Guests are expected to respect Indonesia’s natural environment, marine ecosystems, wildlife and local communities.

• Do not touch or damage coral reefs.
• Do not remove marine life or natural objects.
• Do not feed wildlife unless specifically permitted.
• Dispose of waste responsibly.
• Follow instructions from local authorities and guides.

17. Customer Responsibility

Customers are expected to behave respectfully toward crew members, guides, local communities and other guests.

INA Escapes reserves the right to refuse service or terminate participation where a customer’s behavior creates a serious safety risk, causes significant disruption or violates applicable rules.

18. Travel Documents

Customers are responsible for ensuring that they have valid passports, visas, permits, insurance and other documents required for their journey.

International travelers should verify entry and visa requirements applicable to their nationality before traveling.

19. Travel Insurance

INA Escapes strongly recommends that travelers obtain appropriate travel insurance covering medical expenses, trip cancellation, personal belongings, delays and activities included in their itinerary.

20. Complaints

If a customer experiences a problem during a tour, the issue should be reported to the guide, crew or INA Escapes representative as soon as reasonably possible so that an opportunity to resolve the matter can be provided.

21. Privacy & Personal Information

Personal information provided during the booking process will be handled for purposes related to reservations, customer service, operations and other legitimate business purposes, subject to applicable privacy and data protection requirements.

22. Changes to These Terms

INA Escapes may update these Terms & Conditions from time to time. The version published on this website will reflect the latest general terms applicable to our services.

23. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the laws and regulations applicable in the Republic of Indonesia, subject to any mandatory consumer protection or other applicable legal requirements.

24. Contact Us

Last Updated: August 2026